Thursday, December 20, 2012

Nintendo TVii app launches on Wii U in US and Canada on December 20

Nintendo TVii app launches on Wii U in US and Canada on TKTK

Nintendo of America announced this morning that its delayed Nintendo TVii service for the Wii U will launch on December 20. Nintendo TVii, first introduced back in September, intends to tie all of your currently balkanized media services on the Wii U -- various streaming services, your cable box, and your DVR -- into a single, cross-searchable application. At launch, the service will tie in Hulu Plus and Amazon Instant Video, but Netflix and TiVo are skipping the party until some time in "early 2013."

Nintendo TVii was given a December 8th launch date in Nintendo's home country of Japan, lining up with the launch of the company's new console; the TVii service notoriously missed the launch of the console everywhere else in the world, remaining absent ever after its various support services were added (Netflix, Hulu Plus, Amazon Instant, etc.) as individual apps. Like those apps, Nintendo TVii wasn't built by Nintendo itself, but in a partnership with i.TV. It's unclear what lead to the delay of the TVii service, but we're glad to see it arrive ahead of the various big present-giving days.

Continue reading Nintendo TVii app launches on Wii U in US and Canada on December 20

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Video: Going behind the finish line

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Source: http://video.msnbc.msn.com/hardball/50241543/

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Memphis organizations win Facebook contest, get free PR services

The Fire Museum of Memphis and the Blues Foundation?will receive 180 days of free public relations services from Obsidian Public Relations?in 2013, as winners of the firm?s PR 180 initiative.

Courtney Liebenrood Ellett, founder and owner of Obsidian, said 25 companies initially applied before five finalists were chosen. The winners were selected by public voting on Obsidian?s Facebook page.

For more information, click here.

Source: http://cordova.wmctv.com/news/business/89608-memphis-organizations-win-facebook-contest-get-free-pr-services

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Senate Republicans aim to cut Sandy aid bill down to $24 billion (reuters)

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Saturday, December 15, 2012

Zendesk Beefs Up Salesforce Integration

Cloud-based helpdesk software provider Zendesk has announced a big update to its integration with Salesforce, the customer relationship management (CRM) service provider.

For those who haven?t heard of Zendesk before, it?s fast becoming one of the most popular tools for businesses of all sizes to tap into an ?out-of-the-box? customer support system. The system includes email ticket tracking, a customer self-service portal, and general helpdesk reporting and tracking.

For small companies, it means they have a ready-to-use, centralized customer support system, meaning that issues are properly tracked and a full history of an issue is recorded for future reference. It?s charged on a per-agent basis, which means it?s scalable as a company?s support team grows.

Zendesk and Salesforce go deep

While Zendesk and Salesforce already had an existing tie-up, meaning there was no need to access two different systems to view each respective platform?s data, this latest announcement sees a new version of Zendesk?s native integration with Salesforce.

The launch incorporates a new Zendesk app giving users more control over the level of information available to Zendesk agents from the Salesforce platform when viewing a support ticket. The Zendesk for Salesforce app will also now include a custom object called ?Zendesk Ticket?, using the Salesforce target to send complete records of tickets into Salesforce. In short, Zendesk tickets will now be synced directly into Salesforce.

Agents will also be able to view full information, including custom field data, comments, and ticket metrics within Salesforce, and create reports and dashboards across the sales and support data.

So why would this be of use to any company? Well, if one department in your company, say, your support team uses Zendesk, and you sales team uses SalesForce, the systems are able to each other and share information.

Indeed, the latest integration features a one-way sync for Salesforce Contacts, Leads, and Accounts to Zendesk users and organizations?this ensures that when one systems is updated, this is reflected in the other.

The business of customer service

Customer service is big business these days, with the multitude of channels open to consumers requiring more powerful tools to capture and centralize various communications. This could be emails, telephone calls, tweets, Facebook messages?you name it.

Conversocial is another company operating in a similar space, a London-based company that enables brands to manage interactions and increase engagement with customers in social media, but doesn?t offer email or customer service such as Zendesk does.

As for Zendesk, well, it is going from strength to strength. It was founded initially from a small Copenhagen loft in 2007, and following two funding rounds in 2009 Zendesk moved its main operations to San Francisco, by which point it had a thousand customers.

When it launched its European hub in London last year, the company claimed more than 10,000 customers around the world, a number that has now sprung up to more than 20,000 today. Among its clients are Gov.uk, Huddle, Seatwave, Groupon, Moo.com, Sony, Adobe, O2 and Xerox.

Back in September the company raised $60 million in financing as it rolled out a new interface which, according to Zendesk, demonstrates ?the best of social media and consumer application single-page design, helps businesses interact with their customers in a familiar, conversational way, without sacrificing scalability or automation.?

The new Zendesk was rebuilt from the ground up with added features and an application framework called Zendesk Apps, which allow businesses to use third-party and internal systems together so that customer service can be viewed and organised alongside other company business and updates.

The new Zendesk for Salesforce is available now.

Source: http://thenextweb.com/apps/2012/12/14/zendesk-and-salesforce-get-cosier-with-latest-integration-with-bulk-sync-and-shared-customer-database/

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Friday, December 14, 2012

The ?Spirit of Amity?: The Constitution's cover letter and civic friendship

Posted 8 hours, 4 minutes ago.

For a while, it looked like things were simply not going to work out. On the evening of July 2, 1787, three prominent members of the Philadelphia Constitutional Convention, George Washington, Gouverneur Morris, and Robert Morris, gathered together to commiserate about what they believed to be the ?deplorable state of the Convention.?

Painting by Junius Brutus Stearns (1856). Image courtesy Wikimedia Commons.

In their judgment, ?Debates had run high, conflicting opinions were obstinately adhered to, animosities were kindling, some of the members were threatening to go home, and, at this alarming crisis, a dissolution of the Convention was hourly to be apprehended.?

Within the previous week alone, the delegates had clashed so fiercely and intemperately that it prompted many to agree with Roger Sherman of Connecticut that ?we are now at a full stop.?

The delegates argued with one another interminably over big ideas and first principles. Compromise was resisted at every turn. Ad hominem charges and accusations were hurled with increasing frequency. Drunken, rambling tirades from Luther Martin of Maryland (delivered, as Madison wrote, ?with much diffuseness and considerable vehemence?) and a hint from Gunning Bedford of Delaware that the smaller states might even ally themselves with foreign nations if they did not get their way did not help matters.

All this, compounded by the sweltering heat, poor public sanitation, and stuffy confines of the Assembly Room in Philadelphia made things look grim. As Benjamin Franklin observed, the events of the past week were ?melancholy proof of the imperfection of Human Understanding.? The delegates, he said, were doing little more than ?groping as it were in the dark to find political truth.?

So how exactly did the delegates get from ?groping as it were in the dark? on July 2 to the ?Miracle at Philadelphia? by September 17, 1787? While several key factors were involved, (some of which I will explore in a future post) perhaps the most important was the substructure of ?civic friendship? that gelled early on among many of the delegates and that helped them work through even severe cases of deadlock and incivility.

In a recent New York Times op-ed, Jon Meacham recommended that President Obama imitate Thomas Jefferson, about whom Meacham has written a marvelous new biography, to ?use the White House and the president?s personal company to attempt to weave attachments and increase a sense of common purpose in the capital.? Jefferson, according to Meacham, believed that ?sociability was essential to republicanism? and accordingly spent considerable time simply socializing with those with whom he did business in Washington.

The delegates in Philadelphia did much the same thing. As Richard Beeman has shown, they were, firstly, all housed together in the same small city for four months, making informal social interaction considerably more likely. Not parachuting in by private jet or Acela train to speak, vote, and then leave, the delegates were around each other a great deal. Walking from the boardinghouses, private homes, and taverns in which they stayed, they reported to the Pennsylvania State House each day, six days a week, from 10 a.m. to approximately 3 or 4 p.m., where their attendance was required under the rules of the convention.

Afterwards, they would eat dinner together at various taverns, sprinkled liberally throughout the city. Eventually they formed dinner ?clubs? in which eight or more delegates would regularly dine together. Departing from the ?silo? or ?hot house? culture often seen today in which ideologically oriented groups tend to flock together, these clubs were open to delegates from all the states and their informal membership typically cut across regional and ideological lines. After these dinners, delegates would have an evening tea around 8 or 9 pm. And at several critical moments during the convention, such as just before the convention began and soon after the breakdown in early July, Benjamin Franklin threw open his doors to the delegates for roaring dinner parties with lavish food and his special casks of porter.

In a sense, all of this socializing created something like an Olympic Village for this particular ?Assembly of Demigods.? And it turns out that it made a difference.

As George Mason put it in a letter to his son, the dinner parties at Franklin?s house allowed these mostly perfect strangers with glowing political resumes from various states to ?grow into some acquaintance with each other? and to ?form a proper correspondence of sentiments? that would help grease the wheels of the entire operation.

By the conclusion of the convention, attitudes had changed and regional prejudices softened as a consequence. Charles Cotesworth Pinckney of South Carolina, for example, observed that he had undergone a change of heart at the Convention since ?He had himself prejudices against the Eastern States before he came here, but would acknowledge that he had found them as liberal and candid as any men whatever.?

And it seemed to lay the groundwork for changes in ideas among the delegates as well. Recalling in 1830 the events of the Philadelphia Convention, James Madison observed that ?the minds of the members were changing? throughout the convention, in part due to a ?yielding and accommodating spirit? that prevailed among the delegates.

All of this explains why, on September 20, 1787, when Congress received the parchment of the proposed new Constitution, accompanying it was a transmittal letter, or what we might call a ?cover letter,? signed by George Washington.

In that letter the Convention explained that ?the Constitution, which we now present, is the result of a spirit of amity, and of that mutual deference and concession which the peculiarity of our political situation rendered indispensable.?

When we consider our founding charters, we rarely consider this document, now somewhat lost to history. Rather, we consider those even more august documents under glass in the National Archives in Washington, D.C. We look to the Declaration of Independence as a statement of our guiding principles. And we look to the Constitution as the intricately enacted legal infrastructure designed to advance those principles. But the Constitution?s cover letter deserves to be ranked at least somewhere among those bedrock texts, for it provides a statement of the guiding spirit in which our constitutional architecture was originally assembled.

Abraham Lincoln once famously observed that the relationship between the philosophical ideals of the Declaration of Independence and the institutional rules of the Constitution was like the relationship between a picture of an Apple of Gold and a frame of silver.

Also On Consource

  • This story is part of an ongoing series from Consource and Constitution Daily, and it also available at Consource.org, as part of a free online library of constitutional history.

The constitutional frame existed, he suggested, in order to better present and promote the Declaration?s ideals. Supplementing Lincoln?s metaphor a bit, we might say in addition that the Constitution?s cover letter statement about the indispensability of ?amity, mutual deference, and concession? at the Convention provided the ?carpenter?s glue? needed to put the ends of the constitutional frame together and successfully encase the picture. Without this underlying social glue, all the principles and institutional design in the world would have been for naught.

We are, at our best, a republic of reasons, principles, and the rule of law ? and the year long debate over the Constitution?s ratification that was kicked off 225 years ago in Philadelphia set the stage for much of our subsequent politics. We are, as Lincoln said, a ?propositional country,? a nation conceived in liberty and dedicated to the proposition that all men are created equal.

But in addition to our principles, propositions, and arguments, we are also a nation born in a spirit of amity, mutual deference, and concession. We are a nation born over cross-sectional dinner parties and roaring evenings at Benjamin Franklin?s home. As we reflect upon our own current hour of partisan division and incivility, in which we too ?grope as it were in the dark? alongside various precarious cliffs, it may be useful to consider this too often overlooked, yet indispensable, dimension of our constitutional legacy.

Derek A. Webb is a fellow in the Constitutional Law Center at Stanford Law School. He recently won the American Inns of Court?s 2012 Warren E. Burger Prize for his essay, ?The Original Meaning of Civility: Democratic Deliberation at the Philadelphia Constitutional Convention.?

Source: http://blog.constitutioncenter.org/2012/12/the-%E2%80%9Cspirit-of-amity%E2%80%9D-the-constitution%E2%80%99s-cover-letter-and-civic-friendship/

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